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HELP & FAQs - BUSINESS VOICE MARK™

What exactly is a Biz Voice Mark?
What business value does a Biz Voice Mark provide?
What are some examples of how a business uses GeoGraffiti Biz Voice Marks?
How do customers hear my Biz Voice Mark message?
How to create a Biz Mark?
What does it cost?
What are other examples for advertising with a Biz Voice Mark?
Who provides the Voice Mark audio content?
How do I correct or replace an existing Biz Voice Mark?
What is the difference between GeoGraffiti's Individual and Business offering?
Can I forward my Biz Voice Mark advertisement to my customers or use it in marketing material?
Is my personal phone number or biz phone number exposed to the public when I use GeoGraffiti?
Does GeoGraffiti support my mobile phone type and/or carrier?
How can I report a problem or suggest a new feature?
What exactly is a Biz Voice Mark?
A Biz Voice Mark™ is your business's informative voice message for sharing with the public. Think of it as your virtual voice billboard, linked to your location, and audible by any mobile phone or internet searcher. Your Biz Voice Mark is managed by you and can be updated anytime by simply re-recording it using any telephone. It only takes a minute to publish your Voice Mark!
What business value does a Biz Voice Mark provide?
It provides an easy-to-use and free local advertising solution for your business. Your business Voice Marks are authentic and effective because they are communicated in your own voice via a standard telephone call. In addition, your Biz Voice Mark is indexed by the Google search engine and available on the web, iPhone3G, and Android apps. Finally, GeoGraffiti makes your Biz Voice Mark "sharable" so it can be published and spread throughout the Twitter and Facebook social networks.
What are some examples of how a business uses GeoGraffiti Biz Voice Marks?
Business owners use GeoGraffiti's voice publishing platform to quickly articulate pertinent information that consumers might find useful. Normally, it's a general pitch about the business's unique offering, or specific information that promotes a sale to incentivize existing customers or to attract new customers.
A business owner or manager simply calls (213) 221-3803 and records the message they want customers to hear. GeoGraffiti's automated system uses your business's telephone number to geotag/link your Voice Mark to your business location. Within minutes your virtual billboard is created, and your Biz Voice Mark is audible to the world.
How do customers hear my Biz Voice Mark message?
GeoGraffiti handles all the technical details in geotagging your Biz Voice Mark message and making it audible to any mobile phone or web searcher. Specifically, GeoGraffiti promotes your Biz Voice Mark by making it:
  1. Retrievable and audible via a text message short-code assigned to your buinsess location. Click here to see a sample window sign for your store.
  2. Indexable by Google's search engine,
  3. Available on the web in our Voice Mark Map (Google-Map-Mashup)
  4. Sharable within the Twitter and Facebook social networks,
  5. Available in the Voice Mark application for the iPhone3G and Android.
How to create a Biz Mark?
  1. Formulate an idea of what you want to say and call the GeoGraffiti Biz Voice Mark system at (213) 221-3803.
  2. Follow the voice prompts and record your Biz Voice Mark. GeoGraffiti will publish your Biz Voice Mark and send you a confirmation email with a direct reference link to your message.
Alternatively, get started by Contacting Us to request the free GeoGraffiti Voice Mark Welcome kit via email.
What does it cost?
I think we covered that, nothing ... no kidding!  In the future, GeoGraffiti will offer premium services and functionality as an upgrade.
Note: When calling GeoGraffiti to record a Biz Voice Mark, you will be making a call to the (213) area code of Los Angeles, California. Depending on where you are calling from and your telephone carrier service, your call may incur standard long distance charges, but GeoGraffiti adds no additional charges to the call.
What are other examples for advertising with a Biz Voice Mark?
Recording and publishing a Biz Voice Mark only takes a minute ... literally! Business owners may create/publish Biz Voice Marks at any time, as often as they'd like. It could be once a day or once a month. This offers great flexibility to business owners in responding to their inventory management because Voice Marks offer a simple and fast way of communicating information to customers.
For example, publish a Biz Voice Mark mid-day and then replace it at close of business when the sale ends or the product is sold. Or publish a Biz Voice Mark late night to target and capture your after-hour demographic of patrons. Or publish a general information Biz Voice Mark that is a long-term posting and serves as your own virtual voice billboard.
Since Biz Voice Marks can be created and published in literally a minute (and they are free!), they enable you to dynamically respond to your specific business drivers and unforeseen influences, in almost real-time. It's really that easy and flexible, and your use cases for BMVs are only limited to your business's discretion.
Who provides the Voice Mark audio content?
You do, by calling our automated Voice Marking system. Of course you have the option of using your own voice talent when its appropriate. Although from a consumer point of view, there is often nothing more compelling than hearing the authenticity of a promotional message delivered in the business owner's voice!
How do I correct or replace an existing Biz Voice Mark?
Simply create a new one for your location; the new one replaces the current Biz Voice Mark. If you would like to completely remove the Biz Voice Mark from public display, Contact Us. If the request is received during business hours (PST), it will be immediately removed. Otherwise the removal will occur the next morning.
What is the difference between GeoGraffiti's Individual and Business offering?
GeoGraffiti's voice platform provides a free telephone-based information exchange. We aggregate, organize, geotag, and publish voice message content for sharing among the entire U.S. mobile phone user base...and of course over the internet.
Individual consumers use GeoGraffiti to gain local insight, share opinions, and benefit from the public's collective knowledge ... while on location using any mobile phone. GeoGraffiti has custom-built Voice Mark apps for the iPhone3G and Android phone that enable individuals to publish and share Voice Marks. Individual users of these apps are also able to hear and share Biz Voice Marks.
The business owner uses GeoGraffiti to market and publicize business-specific information like specials, promotions, product details.
Can I forward my Biz Voice Mark advertisement to my customers or use it in marketing material?
Yes, you can use a Biz Voice Mark sound message to promote your business in any way you'd like. Simply use the custom URL link provided upon creating a Biz Voice Mark. This link enables any recipient to play/hear the message in any web browser. In addition, the Biz Voice Mark playback is displayed in our Voice Mark Map (Google-Map-Mashup), highlighting the location of your business. From this Search Map you can directly share your Biz Voice Mark with social networks like Twitter and Facebook.
Is my personal phone number or biz phone number exposed to the public when I use GeoGraffiti?
No!  All phone numbers are only used internally for verification. If you want to reveal your biz phone, use the 'tag' feature by opening your Biz Voice Mark on our Voice Mark Map (Google Maps Mashup). Again, we'll email you a direct link to access your Biz Voice Mark upon its creation.
Does GeoGraffiti support my mobile phone type and/or carrier?
We support any phone and all carriers. To use GeoGraffiti, there are no software downloads, subscription activation, text-messaging or web access requirements. With any phone, anybody can use GeoGraffiti to Voice Mark the world or search and retrieve location-specific information. Of course, it is much cooler to use the Voice Mark app for the iPhone3G, and soon to be updated Android app.
How can I report a problem or suggest a new feature?
Please Contact Us here. and we'll be happy to assist you.